During this busy holiday season, we’re having fun talking to folks around the globe all about our tours, and about Maui in general. As you can imagine, we field some of the same questions every day—questions you probably have too! Here’s a list of some general questions we get pretty often.
How many people are on your tours?
We host six to eight guests on each tour. Expect a maximum of six on the Hana Sky-Trek tour, due to the capacity of the helicopter.
Do you pick up at ____________?
Pretty much anywhere you’re staying, we’ll pick up. We’ll have to make special considerations for gated communities, and if you’re staying deep in Haiku or in Hana, we’ll arrange to meet you somewhere centrally. Otherwise, from Makena to Kapalua, we will be there—whether you’re in a hotel, resort, condo, private residence, or at one of our two cruise ship ports.
What do you serve for lunch on your tours?
Click here for a rundown of all meals served on our tours.
What if it rains?
All of our tours operate rain or shine, safety permitting of course. If there are major road closures or unsafe conditions, we’ll cancel your tour and do our best to reschedule you!
What if the helicopter can’t fly for the Hana Sky-Trek?
That’s a great question. In the event that the helicopter company cancels the flight due to weather or visibility, based on FAA regulations, we go by the following procedures:
7:00 AM Tour: Since the 7:00 AM tour begins with the drive to Hana, and ends with the flight back, you’ll most likely be in Hana by the time we receive word that the flight can’t take place. Your Tour Guide will take you on a leisurely drive back to the Kahului Heliport, where you’re parked. There, you’ll talk to the helicopter staff to reschedule the flight portion of your tour, at no additional cost. If you can’t reschedule, we’ll get in touch with your booking agency right away to approve a 50% refund of the cost of your tour—equivalent to the price of the helicopter portion of the tour. You’ll only pay for the Road to Hana and picnic lunch portion of the tour.
11:15 AM Tour: Since your tour begins with the helicopter portion, we’ll try and reschedule your entire tour for the next available day, at no additional cost. If you’re unable to reschedule, we’ll get in touch with your booking agency right away to approve a 100% refund of the cost of your tour.
Is there a minimum for your tours to confirm?
Yep—for most of our tours, we do require a minimum of four guests in order to conduct the tour. For the Hana Sky-Trek, we need to meet a minimum for both the AM and the PM tour in order for either to operate.
What kind of vehicles do you use?
Read all about our Luxury Limo-Vans here.
Can we request a particular Tour Guide?
Of course! Our Hawaii-Certified Tour Guides are always thrilled to take requests, as long as their schedule permits. If you’re going to request a particular guide, it’s best to have a second- and a third-choice date for your tour, just in case. In the event that your requested Tour Guide is unavailable, we’ll let you know as soon as possible!
Can we request certain seats in the Limo-Van?
We can reserve the “shotgun” seat, next to the driver, for guests who need a little extra help entering and exiting the Limo-Van, or for those who might experience some motion sickness. Otherwise, we’re unable to reserve certain seats in the Limo-Van, due to the small-group nature of our tours.
Are your tours kid-friendly?
Yes, although you’ll know best what your child will be most interested in seeing and doing. We imagine that some younger ones might not be too excited by the winery or lavender farm on the Summit Lavender Sojourn, but will love the chance to explore underground lava tubes or hop on a helicopter on the Hana Cave-Quest or Hana Sky-Trek tours. For little ones under eight, we’ll provide booster seats or car seats, as required by Hawaii state law.
What’s your cancellation policy?
For most of our tours, it’s as follows:
1-2 guests, 2 days prior to tour date by 7:00 AM
3-6 guests, 3 days prior to tour date by 7:00 AM
7-8 guests, 4 days prior to tour date by 7:00 AM
9+ guests, 7 days prior to tour date by 7:00 AM
For Haleakala Sunrise tours, add one day to each—e.g., a party of two would need to cancel their Haleakala Sunrise tour three days prior to their tour date, by 7:00 AM.
Of course, this is just a small sample of questions we get on a daily basis here, and if we haven’t answered yours, please let us know! Email us at email@example.com, or call us at 1-800-817-1234, and we’ll be happy to answer any questions you may have. We can’t wait to host you on one of our award-winning tours soon!